Let’s take care
of the details.

Reporting an incident?

A clear record helps the team understand what happened. In your email, include:

• Your contact details and whether the concern involves vehicle damage, an item, a charge or something else.
• The service location, incident date and approximate drop-off or pickup time.
• A ticket or service reference, if available, plus the vehicle make and model when relevant.
• A brief description and the outcome you are requesting. Include relevant photos only if you choose to share them.

Do not include full payment-card numbers, account passwords or unnecessary identity documents. Reporting an incident does not confirm a decision, payment or liability.

Opens your email app. You choose whether to send the incident report.